Order Information

Processing Time

Once you place an order, it takes us between 1-3 days to hand pack your order before it gets shipped. Be sure to take this into consideration when ordering and your desired delivery time.
Shipping Info

Shipping charges are applied at check out, with several delivery options including express or standard to choose from. Orders are shipped out every 1-3 business days.  You will be provided a tracking number to keep an eye on when your box is delivered.

Local Delivery

If you live in the Brockville area, we offer FREE CONTACTLESS delivery.  If you are outside of the city limits, but can pick up in town use code 'FREELOCAL'.  All other orders are subject to Canada Posts rates, and are calculated at checkout.  Delivery times can be anywhere from 9 am to 6 pm. If this window of time doesn't work, or you do not feel comfortable having a package left at your doorstep, email us at hello@1000islandbox.com and we can make other arrangements.

*Note: once your package has been delivered, we do not assume responsibility if it were to go missing.


Shipping Delays

All orders are shipped via Canada Post Expedited Parcel. Due to high volumes and staffing shortages because of Covid-19, Canada Post can no longer honor date delivery guarantees. While the majority of our shipments are arriving in good time, some parcels being mailed can take a lot longer than normal. Note: It is possible that you will experience a shipping delay, and while we wish we could help, but once your package is shipped it is out of our hands. 

For up to date information on Canada Post's shipping procedures and news, please refer to their website here.